FAQ

 

Shipping

Dear Mom to be, you’re able to choose from four shipping speeds when you place an order with us:

– Standard Shipping – $7.00 (5-10 Business Days)

– UPS Ground – $12.00 (1-5 Business Days)

– UPS 2nd Day Air – $25.00 (2 Business Days)

– UPS Next Day Air – $42.00 (Next Business Day)

 

Cancelations

Please contact us immediately after placing your order. We will do everything we can to accommodate your request. Take in mind that the time window for changes or cancellations is very short. If the order had been shipped, we won’t be able to cancel it.

Return Policy

Can I return my box/order?
Yes you can! If for any reason you are not satisfied with your purchase from Simplymomtobe.com you’ll have 30 days to return products you order. Please email us at Heymom@simplymomtobe.com to request an RMA – Return Merchandise Authorization. Shipping and handling fees are the costs of us sending the product to you and will not be refunded.

Please allow 7-10 business days for return processing.

Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

 

What should I do if my order arrived damaged?
Yes you can! If you received damaged product, please retain the box, packaging and all contents and contact us as soon as possible at Heymom@simplymomtobe.com for assistance.

 

I ordered/received the wrong product… What can I do?
If your online order is not as expected, please contact us at Heymom@simplymomtobe.com for assistance.

 

I got a box/product as a gift. Can I return it?
We will issue store credit. We may require you to provide your name and address, unless we have it on file. Please email us at Heymom@simplymomtobe.com.

 

What about price adjustment?

Simply Mom To Be gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

 

Can I return items on sale?

Monogrammed, personalized or final sale items cannot be returned or exchanged.

 

 

Order Status

After you do your payment on PayPal, you will receive a confirmation email. Same thing will happen when your order is shipped. We will send an email with the tracking information, so you will be able to track your package. Easy and Simply!
Can’t find the answer to your question? Feel free to contact us at Heymom@simplymomtobe.com.